1) Payment terms

Bank transfer to account no. 110109870 in the name of Monterosa S.p.A. at Banca BCC della Valle d’Aosta – Aosta Branch, Piazza Arco d’Augusto – CAB 01211 – ABI 08587 – IBAN: IT 08 V 085 8701 2110 0011 0109 870 – SWIFT: CCRTIT2TVAL (please send a copy of the transfer to our email address).

A deposit equal to 40% of the total amount due is required at the time of booking. The remaining balance must be paid upon arrival at the destination. Failure to pay the above amounts within the established deadlines shall constitute a termination clause and will result in the automatic termination of the contract by the Snow&Feelings Agency (hereinafter referred to as the “Organiser”).

2) Customer cancellation

In the event that the customer withdraws from the contract before departure, any insurance premiums and the following percentages of the participation fee will be charged as a penalty, calculated according to how many days before the start of the trip the cancellation occurs:

From 40 to 30 days: 10%
From 29 to 15 days: 20%
From 14 to 7 days: 40%
From 7 to 0 days: 100%

3) Modification or cancellation of the travel package before departure

If, prior to departure, the Organiser informs the customer in writing of its inability to provide one or more services included in the package, it may either cancel the booking with an immediate refund of the amount already paid by the customer or, where possible, offer a substitute package.

4) Changes before departure

Any significant change made by the Organiser to the package or to one of its essential elements is subject to the customer’s acceptance pursuant to Article 12 of Legislative Decree 111/1995. Changes requested by the customer to bookings already accepted do not bind the Organiser where they cannot be accommodated. In any case, any request for modification entails a fixed charge of €20.00 per booking for changes relating to: board basis, hotel property, reduction of the length of stay, rental of various services, departure date.

Please note – A reduction in the number of customers within a booking is considered a “partial cancellation” and is therefore governed by Article no. 2) “Customer cancellation”.

5) Changes after departure

If the Organiser is unable, for any reason other than one attributable to the customer, to provide a substantial part of the services included in the travel package, it must arrange suitable alternative solutions at no additional cost to the customer. If the services provided are of lower value than those agreed, the Organiser must refund the customer the difference.

6) Liability

The Organiser shall be liable for damages suffered by the customer arising from:
– the total or partial failure to perform the services contractually due, whether these are provided directly or by third-party suppliers, unless it can prove:
– that the event was caused by the customer (including initiatives independently undertaken by the customer during the execution of the travel services);
– that the event was due to circumstances unrelated to the provision of the services set out in the contract, to unforeseen events, force majeure, or circumstances which the Organiser could not reasonably foresee or remedy.

7) Complaints

Any failure in the performance of the contract must be reported by the customer without delay so that the Organiser can promptly remedy it. The customer may also submit a formal complaint by sending a registered letter (with acknowledgement of receipt) to the Organiser within no more than 10 working days from the date of return to the place of departure.